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Player Support

Elevate Your Player Journey

We are convinced that players who are truly immersed in your game will develop unwavering loyalty, driving consistent and sustainable revenue streams. With more than 20 years expertise, we've specialized in crafting and delivering cutting-edge, bespoke player engagement strategies tailored precisely to our clients' visions. Our team is composed of seasoned gamers who live and breathe the industry, enabling us to seamlessly integrate with your in-house staff to address any gaps or deliver comprehensive, turnkey solutions leveraging specialized tools. No matter the scale of your team or project, or the languages involved, our dedicated experts and robust tech infrastructure ensure your core concepts and aspirations are flawlessly communicated to players worldwide.

player support services

Proven Expertise

Utilize our extensive gaming industry experience as we seamlessly align with your brand and game community.

Accessible Anytime, Anywhere

Deliver round-the-clock, multilingual support across multiple game channels with our advanced language translation technology.

Seamless Expansion

Pair it with our localization services for a one-stop solution to global growth, handling everything from language barriers to cultural nuances.

Data-Driven Optimization

Real-time KPI monitoring with detailed monthly reports to continuously refine and improve your service.

Game-Specialized Team

Trained agents who deeply understand game mechanics, player psychology, and industry trends.

Customized Support

From needs assessment to SLA agreements, we seamlessly integrate with your systems for a tailored fit.

Omni-Channel Support

Multilingual Assistance

Support from Anywhere

Integrated Operational Excellence

Insightful Analytics Dashboard

AI-Assisted Multilingual Support

Automation for Efficiency

End-to-End Scalable Workflows

We offer 24/7 omni-channel support—covering email to Discord community management—so players can engage and connect seamlessly across various game platforms anytime.

Artlangs extensive localization network and years of experience give us access to a diverse pool of native speakers, ensuring seamless communication in a variety of languages

Leverage our expertise to consistently support your players in key regions. Our global presence allows for localized gameplay support through our flexible Work-From-Anywhere model.

This holistic approach reduces overhead costs while transforming support into a key driver for player loyalty and long-term game success.

Gain deep insights into player behavior through robust data tools, enabling proactive issue resolution and enhanced engagement.

Leveraging advanced AI for translations with human oversight to deliver accurate, culturally sensitive responses across languages.

Our proprietary tools handle routine tasks such as ticket routing and basic query resolution, allowing your team to focus on high-impact, complex issues.

We start with a thorough needs analysis to customize solutions that grow with your game's success, addressing pain points like peak-hour ticket surges or multi-platform management.

Our Partnerships

Artlangs Industry Vision

We don't advocate replacing people with machines, but we firmly believe technology can enhance human efficiency and creativity. That's why we've developed our own innovative solutions to deliver scalable multilingual player support and automate business processes without compromising the human touch. By harnessing the industry's finest tools—from advanced CRM systems to AI-driven analytics—we empower teams to work smarter, respond faster, and create more meaningful player interactions.

Our vision is a gaming ecosystem where technology amplifies expertise, enabling studios of all sizes to thrive globally while maintaining authentic connections with their communities.

Case

Artlangs partners with you to deliver a premium service experience for players.

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Material creation

Voice acting

Localization

Localization LQA

Game testing